Florida Towncar Service
The Florida airport ground transportation company called Florida Towncar Service which is located in Orlando, Florida was recently rated by our editors and received a GroundCar Score rating of 50. Scores range from 0 to 100. Companies with a high transparency score generally communicate important travel information on their website which may also include transfer rates going to and from Florida area airports and or other locations.
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2003 Scranton Ave.
Orlando, FL 32826
407-277-5466
www.floridatowncar.com
Company Information
SERVICE AREA: Orlando, Sanford
SERVICE TYPE: Limousine
1 = Poor, 2 = Below Avg., 3 = Average, 4 = Above Avg., 5 = Great
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Refer to our state regulatory page for additional information about agencies which may regulate Florida Towncar Service.
GroundSnapshot ™
Florida Towncar Service
www.floridatowncar.com
| Update Snapshot | Co. Results | State Results |
| GroundCar Score™ | 50 | 28 Average |
| Registered Company Name | Displayed | 94% Displayed |
| Full Contact Info | Displayed | 44% Displayed |
| License Info | Not Displayed | 4% Displayed |
| Airport Transfer Rates | Displayed | 30% Displayed |
| Meter or Hourly Rates | Displayed | 13% Displayed |
| Cancellation Policy | Not Displayed | 9% Displayed |
| Fleet Pictures | Not Displayed | 64% Displayed |
- The Registered Company Name is the name which is registered with the Florida Dept of State Division of Corporations, and or the Public Transportation Commission.
- The Public Transportation Commission assigns a permit number to all authorized ground transportation companies who operate in the state of Florida and whom are under their direct supervision.
- State Results are compiled from all Florida ground transportation companies who are listed on www.TransportationReviews.com.
Consumer Review for Florida Towncar Service
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Title: Avoid Florida Towncar Service
Date of Service: 11/18/2009
Type of Charter: Orlando International Airport (MCO)
We recently had a miserable experience with Flordia Towncar Service. When making our reservation, we explicitly asked for a car seat and received email confirmation indicating our request had been received. We also directly asked in a separate email to the Flordia Towncar Service to make absolutely sure they could provide a suitable car seat. When picked up from the Orlando Airport, no car seat was available, forcing us to endanger our daughter and violate Florida laws. The driver indicated he had not heard we needed a car seat. We had him report the problem to Flordia Towncar Service and were assured it would be corrected for our return to Orlando Airport trip. It wasn't. The driver showed up and, yet again, had not received instructions to bring a car seat. This time, we directly called Flordia Towncar Service to complain. After explaining the problem and asking how this mistake could have occurred, the “customer service” agent became enraged and started screaming back at us and refused to stop talking. Despite our clear e-mail confirmation, the agent claims he had no record of us needing a car seat, and apparently had no note of our complaint when picked up from the Orlando Airport. He was either lying, having already been notified by the driver of our problem, or they have a completely incompetent reservation service. In either case, Flordia Towncar Service was a terrible experience. We would NOT recommend Flordia Towncar Service to anyone and will never use them again.
Comments posted on 11/19/2009 by reviewer: Not Displayed Overall Rating 3.2 Recommended No Value 3 Ease of Reservation 1 Timeliness 4 Vehicle Appearance 4 Driver Attitude 4 Driver Attire 3 Reviews may be edited for length and clarity
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