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Ground Transportation Guarantee Program

Avoid Common Ground Transportation Complaints

  • Driver arrived late or failed to show up for the scheduled reservation.
  • The condition of the reserved vehicle was misrepresented or the driver arrived with a different vehicle (bait-and-switch).
  • Unauthorized Charges: The operator charged the credit card on file without the prior consent of the customer.
  • Operator failed to compensate the customer or refund promised monies.
  • Owner or management does not respond to consumer inquires.

Transportation Reviews offers a free dispute resolution service to consumers who reserve ground transportation with an authorized provider. TR will attempt to resolve a dispute between the customer and the authorized provider in order to reach a mutually acceptable resolution.

Registration is required for dispute resolution services and must be completed prior to the scheduled service.

Authorized Providers
The following providers are required to provide a high level of service and will respond to consumer complaints or inquires in a timely and professional manner.

Mechelle Limousines LLC

For additional information, please refer to our Terms and Conditions.

Disclaimer: The reviews posted on the site are written by travelers who claim to be a customer of an airport ground transportation company. Customer ratings, feedback, comments, testimonials and opinions contained within displayed reviews, do not represent the views of (the site) which is owned by Smart Ride Media™. Companies and Visitors are responsible for policing all written reviews and to notify the site about any potential false rating & review which may violate the site guidelines. The GroundCar Score™ is an objective score that is based on the site interpretation of transparency. The site does not guarantee accuracy of displayed data nor endorse or recommend any companies. All users of the site should consider all factors and sources including evidence of an operating permit(s) and liability insurance before contracting with any ground transportation companies.