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Go Airport Express

The Illinois airport ground transportation company called Go Airport Express which is located in Chicago, Illinois was recently rated by our editors and received a GroundCar Score rating of 60. Scores range from 0 to 100. Companies with a high transparency score generally communicate important travel information on their website which may also include transfer rates going to and from Illinois area airports and or other locations.

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Go Airport Express
1200 West 35th St
Chicago, IL 60609
888-284-3826
www.airportexpress.com

Company Information

SERVICE AREA: Chicago

SERVICE TYPE: Shuttle, Limousine

RATINGS SUMMARY
GROUNDCAR SCORE 60 TOTAL REVIEWS: 1
CONSUMER RATING 2.7 Recommended 0%
Value 3.0 Ease of Reservation 3.0
Timeliness 2.0 Vehicle Appearance 4.0
Driver Attitude 1.0Driver Attire 3.0

1 = Poor, 2 = Below Avg., 3 = Average, 4 = Above Avg., 5 = Great

Edit Info

Refer to our state regulatory page for additional information about agencies which may regulate Go Airport Express.

Other websites owned by Go Airport Express

www.omegashuttle.com

GroundSnapshot ™
Go Airport Express
www.airportexpress.com

Update Snapshot Co. Results State Results
GroundCar Score™ 60 33 Average
Registered Company Name Displayed 97% Displayed
Full Contact Info Displayed 54% Displayed
License Info Not Displayed 1% Displayed
Airport Transfer Rates Displayed 27% Displayed
Meter or Hourly Rates Not Displayed 19% Displayed
Cancellation Policy Not Displayed 21% Displayed
Fleet Pictures Displayed 72% Displayed
Snapshot Footnotes:
  • The Registered Company Name is the name which is registered with the Office of the Secretary of State for the State of Illinois.
  • State Results are compiled from all Illinois ground transportation companies who are listed on www.TransportationReviews.com.

Consumer Review for Go Airport Express

Dispute Review

  • Title: Lousy Customer Service

    Date of Service: 9/17/2013

    Type of Charter: O'Hare Intl Airport (ORD)

    When we reached my destination we realized I had the wrong luggage. The driver acted as though it wasn't his problem and refused to take me back to the airport to try to rectify the problem. It took about 2 hours to get another shuttle to pick me up and then the driver said he wouldn't take me back to the hotel after I retrieved the correct bag. It then took another 30-40 minutes to convince the company that they should return us to the hotel. We had round trip tickets and on the day we were to be picked up to go to the airport the driver was late; luckily we had decided to get to the airport earlier than needed. The drivers were rude and the customer service was even worse. I think the next time I fly into O'Hare I'll take the public transportation system.

    Comments posted on 10/8/2013 by reviewer: Not Displayed
    Overall Rating 2.7
    Recommended No
    Value 3
    Ease of Reservation3
    Timeliness2
    Vehicle Appearance4
    Driver Attitude1
    Driver Attire3

    Reviews may be edited for length and clarity

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