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The New York airport ground transportation company called Supershuttle which is located in Long Island City, New York was recently rated by our editors and received a GroundCar Score rating of 80. Scores range from 0 to 100. Companies with a high transparency score generally communicate important travel information on their website which may also include transfer rates going to and from New York area airports and or other locations.

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52-15 11th St
Long Island City, NY 11101

Company Information



CONSUMER RATING 2.2 Recommended 33%
Value 2.0 Ease of Reservation 2.3
Timeliness 2.0 Vehicle Appearance 3.0
Driver Attitude 2.0Driver Attire 2.0

1 = Poor, 2 = Below Avg., 3 = Average, 4 = Above Avg., 5 = Great

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Refer to our state regulatory page for additional information about agencies which may regulate Supershuttle.

GroundSnapshot ™

Update Snapshot Co. Results State Results
GroundCar Score™ 80 35 Average
Registered Company Name Displayed 92% Displayed
Full Contact Info Displayed 66% Displayed
License Info Not Displayed 13% Displayed
Airport Transfer Rates Displayed 19% Displayed
Meter or Hourly Rates Not Displayed 17% Displayed
Cancellation Policy Displayed 14% Displayed
Fleet Pictures Displayed 75% Displayed
Snapshot Footnotes:
  • The Registered Company Name is the name which is registered with the New York State Department of State agencies, and or with the various Taxi & Limousine Commissions.
  • The Taxi & Limousine Commission issues a unique License Number to all authorized ground transportation companies who operate in the state of New York and whom are under their direct supervision.
  • State Results are compiled from all New York ground transportation companies who are listed on

Consumer Review for Supershuttle

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  • Title: The Worst Shuttle Experience in 50 Yrs of Travel

    Date of Service: 8/20/2011

    Type of Charter: John F Kennedy International Airport (JFK)

    They were paid in advance to pick me and my mother up from JFK airport and drive us to her home. As they instructed, they were called from Ground Transportation Desk at 5:29 pm om 8/25/11 (documentation available). I was told by their dispatch they would arrive in 1 hour, then another half-hour, then another half-hour. By 8pm they had not arrived, 2-and-one-half hours after they were initially called. Their dispatcher promised a refund, ultimately I took a car service home. They did not refund the charge as promised. I tried to resolve the dispute with them. I phoned them over 15 minutes, including hold times, was transferred between 4 different people and then promised that a supervisor would call me back within 5 minutes. He never called.

    Comments posted on 9/26/2011 by reviewer: Not Displayed
    Overall Rating 1.2
    Recommended No
    Value 1
    Ease of Reservation1
    Vehicle Appearance2
    Driver Attitude1
    Driver Attire1

    Reviews may be edited for length and clarity

Consumer Review for Supershuttle

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  • Title: Terrible Experience

    Date of Service: 6/23/2011

    Type of Charter: Newark Liberty Intl (EWR)

    DON'T EVER USE THESE GUYS, THEY SUCK. They cancelled my prepaid reservation for an 0530 pick up at 0445. I was in absolute shock, first at being woken up by them at 0430 and secondly because I could not believe that what is SUPPOSEDLY a reputable company would have the audacity to cancel my prepaid reservation one hour before I was supposed to be picked up. They told me they reserve the right to cancel at any time - GREAT POLICY. I had to quickly order a cab and I arrived at the airport at the last minute, almost missing my flight. Needless to say they charged me for the trip. Sent them a complaint, took them 3 weeks to answer. Eventually they refunded the cost of the trip. They were not prepared to accept responsibility for cancelling a prepaid reservation and needless to say were not prepared to offer any type of compensation.

    Comments posted on 7/29/2011 by reviewer: Not Displayed
    Overall Rating 1.5
    Recommended No
    Value N/A
    Ease of Reservation2
    Vehicle AppearanceN/A
    Driver AttitudeN/A
    Driver AttireN/A

    Reviews may be edited for length and clarity

Consumer Review for Supershuttle

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  • Title: To The Airport

    Date of Service: 6/21/2010

    Type of Charter: Newark Liberty Intl (EWR)

    Van picks me up on NY East side at 4 AM. The van goes up and down and across east & west side some time passing my residence an hour later. Great tour of Manhattan if you can keep your eyes open. 3 hours later I am at airport. WHEWW! I now use private service.

    Comments posted on 1/18/2011 by reviewer: Not Displayed
    Overall Rating 3.5
    Recommended Yes
    Value 3
    Ease of Reservation4
    Vehicle Appearance4
    Driver Attitude3
    Driver Attire3

    Reviews may be edited for length and clarity

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