Tropiano Airport Shuttle Inc
The Pennsylvania ground transportation company named Tropiano Airport Shuttle Inc has 1 Review(s) on the Transportation Reviews website. If you are a previous customer of Tropiano Airport Shuttle Inc, please share your rating and feedback with other airport travelers seeking Pennsylvania ground transportation!
1256 Welsh Rd
North Wales, PA 19454
215-616-5370
www.tropianotransportation.com
Company Information
SERVICE AREA: Philadelphia
SERVICE TYPE: Shuttle, Charter Bus
1 = Poor, 2 = Below Avg., 3 = Average, 4 = Above Avg., 5 = Great
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GroundSnapshot ™
Tropiano Airport Shuttle Inc
www.tropianotransportation.com
| Update Snapshot | Co. Results | State Results |
| GroundCar Score™ | 0 | 37 Average |
| Registered Company Name | Not Displayed | 99% Displayed |
| Full Contact Info | Not Displayed | 69% Displayed |
| License Info | Not Displayed | 22% Displayed |
| Airport Transfer Rates | Not Displayed | 10% Displayed |
| Meter or Hourly Rates | Not Displayed | 12% Displayed |
| Cancellation Policy | Not Displayed | 11% Displayed |
| Fleet Pictures | Not Displayed | 84% Displayed |
Company Name(s) displayed on www.tropianotransportation.com
- Tropiano Transportation
- The Registered Company Name is the name which is registered with the Pennsylvania Public Utility Commission (PUC), Philadelphia Parking Authority (PPA) and or the Pennsylvania Department of State.
- The PUC regulates all authorized ground transportation companies who operate withiin the state of Pennsylvania and whom are under their direct supervision.
- State Results are compiled from all Pennsylvania ground transportation companies who are listed on www.TransportationReviews.com.
Consumer Review for Tropiano Airport Shuttle Inc
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Title: Late and Rude
Date of Service: 12/4/2011
Type of Charter: Philadelphia Intl Airport (PHL)
I had been using this service since 1986. They used to be very professional and courteous, but alas, within the last few years service has seriously gone to the dogs. The drivers are pretty nice, but the front line people who take reservations and dispatch seem to be burned out or hate their jobs, because they are absolutely horrendous with the customers. I travel to Philadelphia a few times a year, and this time I made a reservation to be picked up at the airport. When I called the dispatch, I was told it would be 20-30 minutes. When it turned into an hour, and I was obviously annoyed, I called and would be put on hold by the dispatcher and made to wait several times for more than 5 minutes, would have to call over and over just to be "ignored". The guy, who I found out is named Harold, told me if I wanted faster service I should have hired a private car and that I shouldn't complain, since people without reservations typically wait 2-3 hours. What??? I wouldn't brag about that!!! To make things worse, when I called Nick, the owner the next day to give him feedback, rather than apologizing and thanking me for the info, he gets all hostile, saying everyone loves Harold, (so what's my problem, right?) and that he has a stressful job. And when I ask him if he has considered changing his process so the dispatcher is not the one answering the customer, he gets all "This is my successful business, who are you to tell me how to run things" and I wound up hanging up because he was absolutely ridiculous. What ever happened to common courtesy and a sense of service excellence? I guess he has customers aplenty, doesn't need the ones who have been patrons for over two decades and who care enough to try to give him insight like me. Never again.
Comments posted on 12/19/2011 by reviewer: Maria G. Overall Rating 2.8 Recommended No Value 3 Ease of Reservation 1 Timeliness 1 Vehicle Appearance 3 Driver Attitude 5 Driver Attire 4 Reviews may be edited for length and clarity
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