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Transportation Top Tips |
| Inquire and Understand the Terms of the Cancellation Policy.
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Airport ground transportation cancellation policies
are different from one company to another. Review the contract to determine
how much time is required to cancel the reservation in order to avoid a cancellation charge
which in some circumstances may be up to the full trip charge including required "Add-On" fees.
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| Comparing Rate Information on Limousine Companies
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Limousine services are advertised on a either
an Hourly or a Fixed (Flat) rate. In regards to airport transfer
service, most ground transportation companies offer a Fixed rate
and may require specific "Add-On" fees. These "Add-On" or
miscellaneous fees may include fuel surcharge, driver wait-time,
airport fees and a mandatory gratuity to the driver of 15 - 20%
of the total fare. As a result, when comparing airport rates among
different companies do not just rely on their published base rate.
In many cases the true rate may be substantially greater than their
advertised base rate. Not all limousine companies display their limo
rates on their website. Ask the limousine company to provide you with
written details regarding their rates in order to avoid the use of
hidden fees.
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| Unauthorized Use or False Conveyance of Membership Affiliation.
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| Some ground transportation companies may display
one or more service trade marks on their website including the Better Business Bureau (BBB)® logo
without authorization. Any company who displays the BBB® logo is
required to link back to the Better Business Bureau® official website when the
service mark logo is clicked on. When you enter the BBB® site, a page will
display with the name of the transportation company and confirm their status with the
BBB®.
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| Some Hotels offer Complimentary or Free Airport Hotel Shuttle Service for their Guests.
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| If you are considering staying at a hotel near
a major commercial airport, some US hotels offer free shuttle service to and
from the airport. Some of our state directories provide information regarding
area hotels which offer free shuttle service to the airport. Refer to category
list "Other" within the state directory page.
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| Does the Airport Ground Transportation Company Operate in a Transparent Manner?
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Based on research conducted by Transportation Reviews, the majority of ground transportation
companies fail to communicate and display important industry information on their company website.
For your safety and convenience, Transportation Reviews assigns all companies
within our directories a GroundCar Score™
which signifies their level of transparency. A greater GroundCar Score™ indicates
a higher level of transparency.
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| The Company's Website Displays Photographs of Many Different Types of Vehicles
on Their Fleet Page.
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| Some ground transportation companies advertise or display
photographs of vehicles on their company website that they
do not own or operate. Some companies may broker out the reservation without
communicating this information to the customer. Verify with the ground transportation
company if they own and operate the vehicles which are displayed on their company website.
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| How Relevant are Testimonials which are Displayed on Ground Transportation Websites?
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| Some ground transportation companies display written statements of
recommendations on their website from their customers which are commonly referred
to as testimonials. Unfortunately based on our research, many ground transportation companies
abuse this marketing practice and create fictitious testimonials. As a result, Transportation Reviews
recommends not to base your purchase decision on these statements. (The reviews posted on
TransportationReviews.com are validated by our site administrator and must meet our strict site guidelines).
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| Submit your
Airport Ground Transportation Tip
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