Inquire and Understand the Terms of the Cancellation Policy.
Cancellation policies vary significantly among competing ground transportation companies. Some deposits may be non-refundable. Review the operators contract to determine how much time is required to cancel the reservation in order to avoid a cancellation charge. In some cases, the provider may require full payment including a mandatory gratuity to the driver when cancelling your reservation.
Comparing Limousine Rates.
Limousine services are advertised as either hourly or as a flat rate. Limousine operators may advertise a discounted fixed rate for airport transportation services but in some cases may require specific "add-on" fees. These extra charges may include a fuel surcharge, driver wait-time, airport fees and a mandatory gratuity to the driver of 15 to 20% of the total fare. When comparing limousine rates among different companies do not just rely on the base rate. In many cases the true rate may be substantially greater than the advertised base rate.
Does the Ground Transportation Company Operate in a Transparent Manner?
Based on research conducted by Transportation Reviews (TR), the majority of ground transportation companies fail to communicate important company information including a legal business name, permit information, rates, cancellation policy, vehicle fleet pictures and a business address on their company website. TR has developed a proprietary rating system called the GroundCar Score™ which identifies the company's level of transparency. Higher rated companies provide answers to many common questions of consumers when reserving ground transportation services.
Some operators including SuperShuttle, a national provider of airport shuttle service, advertise various shuttle discounts. Refer to our Super Shuttle Discount Code page for the best coupons. All Super Shuttle group discount codes are tested by our editor on a regular basis.
Unauthorized Use or False Conveyance of Membership Affiliation.
Some operators may display a service mark(s) on their website including the Better Business Bureau logo without authorization. The BBB® requires companies to link back to their official website in order to confirm the company's status with their organization.
Free Airport Hotel Transportation.
Many hotels in close proximity to major U.S. commercial airports offer complimentary hotel shuttle service to and from the airport. The hours of operation may vary among the competing hotels.
Website Displays Pictures of Many Vehicles.
Some operators display photographs of vehicles on their company website that they do not own or operate. Some of these companies may broker out the reservation without communicating this information to the customer.
How Relevant are Testimonials on Operator Websites?
Some operators display testimonials or written statements of recommendations by their customers on their company website. Based on our research, many operators abuse this marketing practice and create fictitious testimonials. TR recommends not to base your purchase decision on these consumer statements. (All consumer reviews posted on TransportationReviews.com are validated by our site administrator and must meet our strict site guidelines).
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