Transportation Top Tips

Inquire and Understand the Terms of the Cancellation Policy.

Airport ground transportation cancellation policies are different from one company to another. Review the contract to determine how much time is required to cancel the reservation in order to avoid a cancellation charge which in some circumstances may be up to the full trip charge including required "Add-On" fees.

Comparing Rate Information on Limousine Companies

Limousine services are advertised on a either an Hourly or a Fixed (Flat) rate. Limo operators generally advertise airport transfer service using a Flat rate and may require specific "Add-On" fees. These "Add-On" or miscellaneous fees may include fuel surcharge, driver wait-time, airport fees and a mandatory gratuity to the driver of 15 - 20% of the total fare. As a result, when comparing airport rates among different companies do not just rely on their published base rate. In many cases the true rate may be substantially greater than their advertised base rate. Not all limousine companies display their limo rates on their website. Ask the limousine company to provide you with written details regarding their rates in order to avoid the use of hidden fees.

Unauthorized Use or False Conveyance of Membership Affiliation.

Some ground transportation companies may display one or more service marks on their website including the Better Business Bureau (BBB)® logo without authorization. The BBB® requires companies who display their service mark to provide a link back to the official website of the BBB®. The BBB® site will provide detailed information about the transportation company and confirm their status with their organization.

Some Hotels offer Complimentary or Free Airport Hotel Shuttle Service for their Guests.

If you are considering staying at a hotel near a major commercial airport, some US hotels offer free shuttle service to and from the airport. Some of our state directories provide information regarding area hotels which offer free shuttle service to the airport. Refer to category list "Other" within the state directory page.

Does the Airport Ground Transportation Company Operate in a Transparent Manner?

Based on research conducted by Transportation Reviews, the majority of ground transportation companies fail to communicate and display important industry information on their company website. For your safety and convenience, Transportation Reviews assigns all companies within our directories a GroundCar Score™ which signifies their level of transparency. A greater GroundCar Score™ indicates a higher level of transparency.

The Company's Website Displays Photographs of Many Different Types of Vehicles on Their Fleet Page.

Some ground transportation companies advertise or display photographs of vehicles on their company website that they do not own or operate. Some companies may broker out the reservation without communicating this information to the customer. Verify with the ground transportation company if they own and operate the vehicles which are displayed on their company website.

How Relevant are Testimonials which are Displayed on Ground Transportation Websites?

Some ground transportation companies display written statements of recommendations on their website from their customers which are commonly referred to as testimonials. Unfortunately based on our research, many ground transportation companies abuse this marketing practice and create fictitious testimonials. As a result, Transportation Reviews recommends not to base your purchase decision on these statements. (The reviews posted on TransportationReviews.com are validated by our site administrator and must meet our strict site guidelines).

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