About the Transportation Guarantee™ Program

• The Transportation Guarantee™ program helps consumers of ground transportation services to resolve disputes among a select group of operators.
  
  
• Dispute resolution services apply only to authorized Transportation Guarantee™ operators. Authorized operators include all ground transportation companies which advertise on TransportationReviews.com.
  
  
• The program is administered by Transportation Reviews, a leading consumer advocate for the passenger ground transportation industry. Transportation Reviews will attempt to resolve a dispute between the customer and the Transportation Guarantee™ operator in order to reach a mutually acceptable resolution.
  
  
• According to Transportation Reviews there is a lack of accountability within the ground transportation industry. Many transportation companies fail to respond to customer inquiries or complaints in a timely and professional manner. Common complaints include late pickups, driver failed to show up at the scheduled reservation date (no-show), and or the company failed to honor their promise to compensate or refund monies to the customer.
  
  
• Registration is required. The customer must register with Transportation Reviews prior to the scheduled reservation.