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About the Transportation Guarantee™ Program
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The Transportation Guarantee™ program helps consumers of ground
transportation services to resolve disputes among a select group of operators.
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Dispute resolution services apply only to authorized
Transportation Guarantee™ operators. Authorized operators include all
ground transportation companies which advertise on
TransportationReviews.com.
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The program is administered by Transportation Reviews,
a leading consumer advocate for the passenger ground transportation industry.
Transportation Reviews will attempt to resolve a dispute between the customer
and the Transportation Guarantee™ operator in order to reach a
mutually acceptable resolution.
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According to Transportation Reviews there is a lack of accountability
within the ground transportation industry. Many transportation companies
fail to respond to customer inquiries or complaints in a timely and
professional manner. Common complaints include late pickups,
driver failed to show up at the scheduled reservation date (no-show),
and or the company failed to honor their promise to compensate or
refund monies to the customer.
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Registration
is required. The customer must register with
Transportation Reviews prior to the scheduled reservation.
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Terms and Conditions
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Authorized Transportation Guarantee™ Operators
The Transportation Guarantee™ program is currenly under beta testing and
is only available within the state of Arizona at this time. This program will
expand nationwide in early 2011.
State of Arizona
Mechelle Limousines LLC
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