Groome Transportation Inc
The Virginia airport ground transportation company called Groome Transportation Inc which is located in Sandston, Virginia was recently rated by our editors and received a GroundCar Score rating of 30. Scores range from 0 to 100. Companies with a high transparency score generally communicate important travel information on their website which may also include transfer rates going to and from Virginia area airports and or other locations.
5500 Lewis Rd
Sandston, VA 23150
SERVICE AREA: Richmond, Newport News
SERVICE TYPE: Shuttle, Limousine, Charter Bus
1 = Poor, 2 = Below Avg., 3 = Average, 4 = Above Avg., 5 = Great
Refer to our state regulatory page for additional information about agencies which may regulate Groome Transportation Inc.
GroundNews™ on Groome Transportation Inc
- 4/26/2010 Groome Transportation recently terminated it's airport shuttle contract with Richmond Airport. The Airport Shuttle contract was scheduled to expire on 09/30/2010.
Groome Transportation Inc
|Update Snapshot||Co. Results||State Results|
|GroundCar Score™||30||36 Average|
|Registered Company Name||Displayed||99% Displayed|
|Full Contact Info||Not Displayed||57% Displayed|
|License Info||Not Displayed||18% Displayed|
|Airport Transfer Rates||Displayed||18% Displayed|
|Meter or Hourly Rates||Not Displayed||23% Displayed|
|Cancellation Policy||Not Displayed||18% Displayed|
|Fleet Pictures||Displayed||69% Displayed|
- The Registered Company Name is the name which is registered with the Virginia Department of Motor Vehicles, and or the Virginia State Corporation Commission.
- The Virginia Department of Motor Vehicles assigns a permit number to all authorized ground transportation companies who operate in the state of Virginia and whom are under their direct supervision.
- State Results are compiled from all Virginia ground transportation companies who are listed on www.TransportationReviews.com.
Consumer Review for Groome Transportation Inc
Title: Airport Shuttle Nightmare
Date of Service: 12/23/2010
Type of Charter: Richmond International (RIC)
We used Groome to book transportation to the airport and also after returning from trip. We used their website to make and pay for reservations and transport. Originally we had scheduled the taxi to pick us up at 4:00 am for a 6:00 am flight (the airport being less than 20 minutes away) to make sure that any delays that were caused by the taxi were offset by the extra time we had planned for. We needed every minute of it. The taxi was over an hour late (we also called several times, and considered making the drive ourselves), and also had other customers that they needed to pick up, cramming 3 people in the back seat. On arrival at the airport the driver wouldn't let us leave until he confirmed with the dispatch office that we did in fact already pay for our reservations via credit card prompting another 10 minute delay. We made our flight with minutes to spare. On return to Richmond, we went to the Groome transportation desk to take our reserved transport back home. I was surprised to learn that they did not have our reservation on file, and that they do not do reservations "online" and that the only reservation that I could have had is from the driver himself, a slip of paper for the return leg of our trip. This is strange because I was able to make reservations to get to the airport online, was charged for those reservations, but they don't accept my online reservations? The driver certainly did not explain any of this to us when we had told him that we were also using the service to get back home. When asked again if he knew what could have happened to my reservations the agent at the desk gruffly explained, "They don't pay me enough to deal with this." We had enough and went outside to hail a taxi. Don't bother with this company...you will be in for a nightmare if you need to get somewhere on time and with respect.
Comments posted on 5/4/2011 by reviewer: Not Displayed Overall Rating 1.3 Recommended No Value 1 Ease of Reservation 1 Timeliness 1 Vehicle Appearance 2 Driver Attitude 1 Driver Attire 2
Reviews may be edited for length and clarity
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