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Shuttle Express Inc

The Washington airport ground transportation company called Shuttle Express Inc which is located in Renton, Washington was recently rated by our editors and received a GroundCar Score rating of 80. Scores range from 0 to 100. Companies with a high transparency score generally communicate important travel information on their website which may also include transfer rates going to and from Washington area airports and or other locations.

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Shuttle Express Inc
800 SW 16th St
Renton, WA 98057

Company Information


SERVICE TYPE: Shuttle, Limousine

CONSUMER RATING 2.6 Recommended 0%
Value 1.0 Ease of Reservation 2.0
Timeliness 2.5 Vehicle Appearance 3.0
Driver Attitude 4.5Driver Attire 3.0

1 = Poor, 2 = Below Avg., 3 = Average, 4 = Above Avg., 5 = Great

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GroundSnapshot ™
Shuttle Express Inc

Update Snapshot Co. Results State Results
GroundCar Score™ 80 33 Average
Registered Company Name Displayed 79% Displayed
Full Contact Info Displayed 36% Displayed
License Info Not Displayed 7% Displayed
Airport Transfer Rates Displayed 44% Displayed
Meter or Hourly Rates Not Displayed 28% Displayed
Cancellation Policy Displayed 23% Displayed
Fleet Pictures Displayed 51% Displayed
Snapshot Footnotes:
  • The Registered Company Name is the name which is registered with the Washington Department of Licensing, Washington Utilities and Transportation Commission, and or the Washington Secretary of State.
  • The Department of Licensing assigns a nine digit Unified Business Identifier (UBI) number to all authorized ground transportation companies who operate in the state of Washington and whom are under their direct supervision.
  • State Results are compiled from all Washington ground transportation companies who are listed on

Consumer Review for Shuttle Express Inc

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  • Title: Horrid Business - Never Again

    Date of Service: 2/11/2012

    Type of Charter: Seattle-Tacoma Intl Airport (SEA)

    Now a FORMER Shuttle Express user. Dreadful business, insulting, and shady because they have no competition. I made a round trip airport reservation online. Then thought I might get a ride home from my daughter and called to ask if I should instead book only one way. Oh, no. No problem, just give a call to cancel return trip. And so I did, after leaving Mexico for home. Noticed no change in the VISA charge so called. Unbearably rude and insulting person said I should have read the fine print requiring 24 hours notice. And called long distance from Mexico, no doubt. I explained what had happened, and she had the nerve to say they maybe could arrange to have someone listen to my recorded phone call to see if I was telling the TRUTH! What a filthy, horrid business. Never again.

    Comments posted on 2/16/2012 by reviewer: Not Displayed
    Overall Rating 2.5
    Recommended No
    Value 1
    Ease of Reservation1
    Vehicle AppearanceN/A
    Driver Attitude4
    Driver AttireN/A

    Reviews may be edited for length and clarity

Consumer Review for Shuttle Express Inc

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  • Title: Highly Disorganized, Unprofessional Dispatch

    Date of Service: 4/11/2011

    Type of Charter: One-Way

    Very unpleasant experience. Features: Web site solicits reservations, prompts for a prepaid gratuity, requires customers to wait and wait and wait, in the cold (but note, the dispatch employee enjoys a heater) total wait of at least half an hour for a 20-minute ride SEATAC to Seattle. No response to a telephoned message inviting company reps to speak to me for direct feedback, a call in which I provided my name and phone number. A dispatch agent who talks back rudely to angry customers. Confusing dispatch procedure and priorities. "Check-in" on computer requires reading very fine print on paper (if you have the paper); otherwise, stand in line. A taxi would have cost only a few dollars more. My driver was the only truly professional part of my contact with this company. Advice: take a taxi instead and skip the attitude. If you made a reservation and there is no van, cancel and ask for a refund. Then dispute the charge with your credit card company.

    Comments posted on 4/13/2011 by reviewer: Not Displayed
    Overall Rating 2.7
    Recommended No
    Value 1
    Ease of Reservation3
    Vehicle Appearance3
    Driver Attitude5
    Driver Attire3

    Reviews may be edited for length and clarity

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